Commercial Development Officer- Customer Proposition

Commercial Development Officer - Customer Proposition

Attractive Salary, Benefits & Bonus

36.5 Hour week (Hybrid)

Newtownabbey

Who are we?

Henderson Group are proud to be one of Northern Ireland’s leading employers.

Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property, and Henderson Technology. 

Each of our divisions are Investors in People accredited at Gold / Platinum level, and we employ over 6,000 colleagues across the group.  We’re a family-owned business, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.

A look into the role…

The Commercial Development Officer supports the development of Henderson Group’s retail estate by completing commercial assessments for defined minor and medium project opportunities. The role also provides hands-on coordination, analysis and support across the Commercial Development function, supporting the delivery of effective investment governance and continuous improvement across Henderson Group's retail estate.

The role supports the end-to-end commercial development workflow by maintaining trackers, coordinating information and actions, supporting meeting and governance processes, maintaining core data and document repositories, and assisting with post-project reviews, benchmarking and business transformation activity.

Working closely with Commercial Development colleagues and stakeholders across the business, the role ensures information is accurate, accessible and delivered on time, enabling the wider team to focus on commercial assessment, insight and decision-making.

The role supports project activity, by coordinating governance requirements, maintaining accurate information, monitoring progress against agreed plans and providing analysis to support commercial decision-making.

As Commercial Development Officer, you will:

• Complete proportionate commercial assessments for defined minor and medium project opportunities, evaluating commercial viability, financial returns, risks, and sensitivities by applying established data, benchmarks, and analytical insight to inform robust assumptions.
• Coordinate and maintain the end-to-end commercial development and capital expenditure workflow, maintaining project plans, milestones, risks and governance documentation and highlighting issues requiring management review.
• Support the preparation of investment and business cases through information gathering, analysis, validation of assumptions, and preparations of materials for review by senior stakeholders.
• Prepare and coordinate information for Commercial Development, Capex Review and other governance meetings, preparing information on project progress, risks and actions for presentation at governance forums and stakeholder meetings.
• Support the development and maintenance of central repositories, trackers and structured information sources for site assessments, DCFs, investment assumptions, project performance and commercial impacts, ensuring information is accurate, organised, accessible, and subject to appropriate version control.
• Support business transformation initiatives, through development of workflow tools process improvements and reporting solutions which improve efficiency and governance.
• Translate business requirements into practical processes, support implementation and adoption of agreed process improvements, gathering user feedback and identifying opportunities for enhancement.
• Support implementation activities associated with new tools, processes and ways of working, coordinating stakeholders, tracking actions and monitoring delivery milestones. Coordinate activities across cross-functional project teams, ensuring actions, dependencies and milestones are communicated and tracked effectively.
• Monitor project expenditure against approved budgets and reported variances, risks and issues to the Commercial Development Lead.
• Support post investment reviews by collating and reporting information relating to project performance and outcomes.
• Act as a point of contact for external service providers and data partners, coordinating information requests and monitoring delivery against agreed requirements.
• Develop effective working relationships across the business, providing timely updates, responding to requests and ensuring that information required by Commercial Development colleagues and stakeholders is available and accurate. 

Skills for Success

Joining us as Commercial Development Officer, the minimum criteria you’ll need are:

• A good standard of education, with a minimum of 5 GCSEs including Maths and English, or equivalent.
• At least 3 years’ relevant experience within the convenience or supermarket sector in a business development, commercial development, retail operations, or related role.
• Experience supporting project delivery involving multiple stakeholders and competing priorities.
• Experience preparing analysis, reports and information to support commercial decision making.
• Strong commercial and financial awareness, with the ability to understand complex analysis.
• A good understanding of the Northern Ireland supermarket and convenience retail market.
• Intermediate Microsoft Excel skills, and competency with Microsoft Office applications including Word, Outlook, PowerPoint, and SharePoint.
• Experience of developing or configuring business tools, workflow solutions, trackers, dashboards or databases using Microsoft 365 or other business technology platforms.
• Strong data quality and data validation skills, with a high degree of accuracy and attention to detail.
• A full, current UK or Irish driving licence.

The skills and attributes you'll need include:

• Ability to influence and collaborate effectively with a wide range of internal stakeholders.
• A proactive mindset, with the confidence to take initiative and ownership of work.
• Ability to manage multiple projects and stakeholders simultaneously, adapting to changing demands and priorities in a fast-paced commercial environment.
• Ability to translate business requirements into practical tools, processes or workflow solutions.
• Ability to understand user requirements, test solutions and make practical improvements based on feedback.
• Excellent written, verbal and visual communication skills.
• A thorough and structured approach, seeing tasks through from inception to completion.
• Ability to organise information clearly and produce concise reports, trackers and meeting documentation.
• Strong planning and coordination skills, with an ability to see tasks through from inception to completion.

It is desirable if you have:

• A third-level qualification.
• Previous experience assessing development, investment, growth or other commercial opportunities and developing evidence-based recommendations.
• A working knowledge of commercial investment appraisal.
• A working knowledge of profit and loss accounts.
• Experience with Power Automate, Power BI, Qliksense, Microsoft Lists or similar business intelligence tools.
• Experience using QlikSense, GIS or similar business systems. 

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day-to-day role. You will be part of a business that is committed to supporting the communities we serve.

Our business has been recognised externally for delivering excellence in employment – we value employee development and heavily invest in our people.

Benefits include market-competitive salary, bonus contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, “The Store” Rewards & Discount platform, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangements are available.

Please note this role will require the successful applicant to make occasional visits or business trips away from home.

If you'd like to speak with us before making your application, our Talent Acquisition Specialist – Joanne McClelland would be happy to have a confidential chat with you about the role on offer. Email joanne.mcclelland@henderson-group.com to get in touch.

Completed applications must be submitted online by midnight on Monday 30th November 2026.

We are an equal opportunities employer.