Digital Operations and Support Executive - Marketing Foodservice

Digital Operations & Support Executive – Henderson Foodservice

Attractive Salary & Benefits

36.5 Hour week (Hybrid)

Newtownabbey

Who are we?

At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

A look into the role

Henderson Food Service is the leading supplier to the food service industry in Ireland. We source and supply a range of thousands of products to customers including hotels, restaurants, and public sector organisations such as hospitals and offices.

Following another year of record growth, our team continue to exceed targets and deliver sales across N.I. and R.O.I  last year. Our team will offer you a positive and supportive environment to enjoy success within our market leading brand.

We achieved Gold accreditation against the Investors in People standard framework in 2020 in recognition of people management excellence and our commitment to investment in people.

The Purpose of the role:

The successful candidate will play a key role in a growing team who are achieving national recognition for their work across B2B and B2C digital channels (including multiple wins and nominations at the Irish E-Comm Live awards 2024, Digital DNAs 2024 and Spider Awards 2025).

You will support the team in maintaining customer accounts online, delivering customer facing and internal support, troubleshooting data issues, documenting processes and creating user guides across 2 different products – one focused on B2B e-commerce (www.henderson-foodservice.com) and one focused on the B2C digital loyalty platform for the Barista Bar coffee brand.

Working as Digital Operations and Support Executive you will:

• Provide first-line support for Henderson-foodservice.com and the My Barista Bar Rewards App via the support desk, resolving or escalating issues as needed.
• Assign support tickets to relevant team members and track progress to ensure timely resolution in line with agreed KPIs.
• Monitoring for operational issues with Henderson-foodservice.com and My Barista Bar Rewards+ App, and escalating internally.
• Conduct User Acceptance Testing (UAT) as directed by the Operations and Support Lead.
• Collaborate with internal teams to address e-commerce and loyalty-related queries.
• Assist in delivering internal training on e-commerce, loyalty, and CRM system usage.
• Help create and maintain user documentation and support guides.
• Visit customers in trade to promote e-commerce usage and gather feedback.
• Perform other duties as required, including supporting the wider marketing team.

Skills for Success

Joining us as Digital Operations and Support Executive the minimum criteria you’ll need is:

• Minimum of 5 GCSEs (or equivalent), including English and Maths
• A minimum of 2 years’ experience providing first-line support in a professional environment.
• Previous experience working with customer or sales data and managing related databases.
• Previous experience conducting User Acceptance Testing (UAT).
• Full valid UK/EU driving License

The Attributes you’ll need include:

• Excellent attention to detail
• Process driven
• Sound technical understanding of how systems and processes should work
• Strong communication skills with both technical and non-technical people
• Comfortable working with data 

It is Desirable if you have:

• A Third-level qualification or a relevant professional certification related to the role.
• Experience working with e-commerce platforms.
• Experience supporting or working with mobile applications.
• Proficient in using support desk systems to manage and resolve support tickets.
• Understanding of the Foodservice industry.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve.  And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment.  We value employee development and heavily invest in our people.

Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available.

If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.

Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible to avoid disappointment.

Completed applications must be submitted online by midnight on 1st July 2025

We are an equal opportunities employer.